Terms of Service

Terms of Service

Last updated: May 26, 2025

Welcome to Solistra! These Terms of Service govern your access to and use of our website, solistra.online, and the services we offer through it (the "Site"). By visiting, browsing, or using our Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please refrain from using the Site.

1. Acceptance of Terms

By accessing or using the Site, you agree to abide by these Terms of Service and all applicable laws and regulations. We may update these Terms from time to time, and any changes will be posted on this page with an updated "Last Updated" date. Please review these Terms periodically to stay informed of any changes.

2. Eligibility

You must be at least 18 years old to make a purchase on the Site. By using the Site, you represent and warrant that you are over the age of 18 and have the legal capacity to enter into a binding contract.

3. Product Information and Availability

We make every effort to provide accurate product descriptions, images, and pricing information. However, we cannot guarantee that the information displayed is always complete or error-free. In the event of an error in pricing or product availability, we reserve the right to cancel or modify an order as necessary.

4. Orders and Payment

  • Placing an Order: When you place an order through our Site, you are offering to purchase the products subject to these Terms. We reserve the right to accept or reject your order for any reason.

  • Payment: We accept various payment methods including credit cards, debit cards, and PayPal. By providing your payment details, you authorize us to charge the full amount of your order, including taxes and shipping fees.

5. Shipping and Delivery

  • Shipping: We aim to process and ship all orders promptly. Delivery times may vary depending on your location. Please see our shipping policy for more details on shipping times and costs.

  • Risk of Loss: All items purchased from Solistra are shipped through a third-party carrier, and the risk of loss is passed to you upon delivery to the carrier.

6. Returns and Refunds

We offer returns on products within 30 days of receipt. Products must be unused and in their original condition with tags attached. The customer is responsible for return shipping costs, and we are not liable for packages lost during return shipping. Please refer to our Return & Refund Policy for more detailed information.

7. Account Security

When you create an account on our Site, you are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account.

8. Intellectual Property

The content on the Site, including logos, images, product descriptions, and text, is owned by Solistra or our third-party partners and is protected by copyright laws. You may not use, reproduce, or distribute any content from the Site without our express permission.

9. Prohibited Uses

You agree not to use the Site for any illegal or unauthorized purposes, including but not limited to:

  • Violating any applicable laws or regulations.

  • Engaging in fraudulent activities.

  • Using any automated means to access or collect data from the Site.

10. Limitation of Liability

To the fullest extent permitted by law, Solistra shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use or inability to use the Site or its products.

11. Dispute Resolution and Governing Law

These Terms of Service are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of the Site will be resolved in the courts located in Auckland, New Zealand.

12. Modifications to the Terms

We reserve the right to modify or update these Terms of Service at any time. Any changes will be posted on this page, and the "Last updated" date will be updated accordingly. By continuing to use the Site after these changes, you accept the updated Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: solistra2@gmail.com