Shipping Policy
Last Updated: May 26, 2025
Thank you for shopping with Solistra! We strive to ensure your orders are processed and shipped as quickly as possible. Below are the details about our shipping process.
Order Processing Time
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Orders are processed within 2-3 business days from the time of purchase.
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You will receive an email notification once your order has been shipped.
Shipping and Delivery
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Domestic Shipping: Delivery typically takes 5-7 business days after processing, depending on your location.
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International Shipping: Delivery times may vary depending on the destination country. Please allow extra time for customs processing.
Tracking Your Order
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Once your order has been shipped, you will receive a tracking number via email, which you can use to track your order’s status.
Undeliverable Packages
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If your package is undeliverable (e.g., due to incorrect address or other issues), please contact us via email at info@solistra.online as soon as possible. We will work with you to resolve the issue.
Shipping Costs for Returns
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Customers are responsible for return shipping costs. Please refer to our Return & Refund Policy for more information.
Shipping Restrictions
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We currently ship to most countries. If your location is not supported, please reach out to us at info@solistra.online for further assistance.
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Some products may have specific shipping restrictions due to regulations or size limitations.
International Shipping and Duties
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International customers are responsible for any customs duties or import taxes that may apply. These fees are not included in your shipping charges and are collected by your local customs office.